1. Definitions

• Company: Instylea, a UAE-registered multi-vendor services company based in Dubai, Meydan Grandstand.
• Client: Any individual or entity using our services.
• Services: Interior and exterior project completion using imported first-hand materials at factory prices.
• Partners: Partners are the major companies or brands working with Instylea in various forms for mutual benefits. They include our first-hand suppliers and manufacturers who have agreed to provide top-quality materials with guarantees and competitive prices for our customers.
• Vendors: Third-party suppliers and contractors providing goods and services through Instylea.

2. Scope of Services

• Instylea provides door-to-door service, offering project completion solutions that protect the end user from time wasted in traffic, price negotiations, and low-quality materials.
• All materials used are first-hand, imported, and offered at factory prices, ensuring competitive pricing compared to the market.
• Services are provided based on client specifications and agreed-upon terms.

3. Quotations and Payments

• Project quotations are provided before work begins and must be agreed upon by both parties.
• Quotations are generally valid for one week due to material price fluctuations, sales ending on certain catalogs, and availability.
• Quotations can be held by making an advance payment, allowing Instylea to book materials at a locked price. The quotation duration may vary depending on the project type, material selection, and services chosen.
• Project prices depend on material and fabric selection, type of material, and quality.
• Partial payment of 60% is required in advance in general; however, this may be adjusted based on agreed terms with the client and project type.
• Payment methods include bank transfers, online payments, and other accepted means.
• Failure to make timely payments may result in service delays or cancellations.

4. Project Timelines and Completion

• Project timelines are estimated and may be subject to change due to unforeseen circumstances.
• Clients will be informed of any delays and necessary adjustments to the schedule.
• The minimum project completion time is between 1 to 3 days, depending on the project type and material availability.
• Instylea reserves the right to modify the scope of work if required, with client approval.

5. Client Responsibilities

• Provide accurate project details and access to the site when required.
• Obtain necessary permits and approvals for work to be completed.
• Ensure site readiness, including the removal of obstacles that may hinder work.

6. Cancellation and Refund Policy

• Cancellations made before work commencement may be eligible for a refund, subject to deduction of processing fees.
• Once work has started, refunds may not be available, except in cases of service or quality failure by Instylea.
• Custom orders and made-to-order materials are non-refundable.

7. Liability and Warranty

• Instylea is not liable for damages arising from third-party handling errors, damages, or refitting defects.
• A warranty will apply to certain services and materials, subject to the agreed terms.
• Clients must inspect work upon completion and report any issues within given warranty days.

8. Media and Marketing

• With client permission, we may capture before and after photos/videos of projects, building exteriors, and work areas.
• These images/videos may be used on our website and social media to showcase completed projects.
• We do not record personal images and only capture project-related content with client consent.
• Personal images or videos for review purposes will be recorded and uploaded only after obtaining the client’s consent.

9. Confidentiality and Data Protection

• Client information is handled per our Privacy Policy.
• We do not share personal data with third parties except as necessary to provide our services.

10. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of the UAE.
• Any disputes shall be resolved amicably; if unresolved, they shall be settled by the UAE Law.

11. Changes to Terms and Conditions

• Instylea reserves the right to modify these terms at any time.
• Continued use of our services after changes implies acceptance of the revised terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Instylea
Meydan, Dubai, UAE
Email: hello@instylea.com
Phone: +971 55 217 2343