1. Definitions

• Company: Instylea, a UAE-registered multi-vendor services company based in Dubai, Meydan Grandstand.
• Client: Any individual or entity using our services.
• Services: Interior and exterior project completion using imported first-hand materials at factory prices.
• Partners: Major companies or brands working with Instylea for mutual benefits, including first-hand suppliers and manufacturers who have agreed to provide top-quality materials with guarantees and competitive prices for our customers.
• Vendors: Third-party suppliers and contractors providing goods and services through Instylea.

2. Scope of Services

• Instylea provides door-to-door service, offering project completion solutions that save clients time, protect them from price negotiations, and ensure high-quality materials.
• All materials used are first-hand, imported, and offered at factory prices, ensuring competitive pricing compared to the market.
• Services are provided based on client specifications and agreed-upon terms.
• Once an order has been booked, it can be tracked using your invoice ID for live updates on project status.

3. Quotations and Payments

• Project quotations are provided before work begins and must be agreed upon by both parties.
• Quotations are generally valid for one week due to material price fluctuations, sales ending on certain catalogs, and availability.
• Quotations can be held by making an advance payment, allowing Instylea to book materials at a locked price. The quotation duration may vary depending on the project type, material selection, and services chosen.
• Project prices depend on material and fabric selection, type of material, and quality.
• A partial payment of 60% is required in advance in general for direct bank transfer and cash payments, however, this may be adjusted based on agreed terms with the client and project type.
• Payment methods include cash payments, bank transfers, online payments including direct payment links, payments with credit cards, split payment with Tabby and other accepted means.
• Failure to make timely payments may result in service delays or cancellations.

4. Payment Methods and Terms

• Direct Bank Transfer or Cash: A 60% advance payment is required to confirm the order, with the remaining 40% due upon project completion. Cash payments should be handed directly to your project coordinator.
• Credit Card Payments:
  To pay by credit card, provide your invoice or quotation number to your project coordinator and request a direct payment link by message or email.
• Payment can be completed securely using the provided link.
• Tabby Payment Plans: For Tabby split payments, the upfront amount will be equal to the first installment (for example, 25% of the invoice total for a 4-payment plan). The remaining payments will follow Tabby’s agreed schedule. Please contact your project coordinator with your invoice or quotation number to receive the payment link and further instructions.
• General: All payments must be made according to the terms agreed at order confirmation. Failure to follow the payment schedule may result in delays, suspension, or cancellation of your order.

5. Project Timelines and Completion

• Project timelines are estimated and may be subject to change due to unforeseen circumstances.
• Clients will be informed of any delays and necessary adjustments to the schedule.
• The minimum project completion time for smaller projects is 1 to 3 working days. Larger projects may require additional time based on project scope and material availability.
• Instylea reserves the right to modify the scope of work if required, with client approval.

6. Client Responsibilities

• Provide accurate project details and access to the site when required.
• Obtain necessary permits and approvals for work to be completed.
• Ensure site readiness, including the removal of obstacles that may hinder work.

7. Cancellation and Refund Policy

• Cancellations made before work commencement may be eligible for a refund, subject to deduction of processing fees.
• Once work has started, refunds may not be available, except in cases of service or quality failure by Instylea.
• Custom orders and made-to-order materials are non-refundable.

8. Liability and Warranty

• Instylea is not liable for damages arising from third-party handling errors, damages, or refitting defects.
• A warranty will apply to certain services and materials, subject to the agreed terms.
• Clients must inspect work upon completion and report any issues within the specified warranty period.
• Repairs, warranty claims, and any changes to the order will only be processed after the invoice is fully paid. If payments are pending, Instylea reserves the right to delay or withhold these services until full settlement.

9. Media and Marketing

• With client permission, we may capture before and after photos/videos of projects, building exteriors, and work areas.
• These images/videos may be used on our website and social media to showcase completed projects.
• We do not record personal images and only capture project-related content with client consent.
• Personal images or videos for review purposes will be recorded and uploaded only after obtaining the client’s consent.

10. Confidentiality and Data Protection

• Client information is handled per our Privacy Policy.
• We do not share personal data with third parties except as necessary to provide our services.

11. Governing Law and Dispute Resolution

• These Terms and Conditions are governed by the laws of the UAE.
• Any disputes shall be resolved amicably; if unresolved, they shall be settled by the UAE Law.

12. Changes to Terms and Conditions

• Instylea reserves the right to modify these terms at any time.
• Continued use of our services after changes implies acceptance of the revised terms.

Contact Information

For any questions regarding these Terms and Conditions, please contact us:
Instylea
Meydan, Dubai, UAE
Email: hello@instylea.com
Phone: +971 55 217 2343